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Triple Zero

Stay focused, stay relevant, stay on the line

​About the Emergency Call Service

Regulatory framework

ACMA regulates and monitors the provision of the Emergency Call Service (ECS) under Part 8 of the Telecommunications (Consumer Protection and Service Standards) Act 1999.

The Telecommunications Numbering Plan 2019, also administered by ACMA, specifies that:

  • the primary emergency service number is '000'

  • the secondary emergency service numbers are '106 and 112'.

Find out more about ACMA's role in the Emergency Call Service on the ACMA website.

ACMA logo  

Emergency Call Persons

The Telecommunications (Emergency Call Persons) Determination 2019 (the Determination), specifies the operators of the Emergency Call Services. The Determination details the national operators for these numbers.


Telstralogo  

The Determination recognises Telstra as the Emergency Call Person for Triple Zero (000) and 112. Telstra has responsibility for providing the service which answers calls to these numbers, and transfers them, with relevant associated information, to the requested emergency service organisation.


Under the Determination, the National Relay Service (NRS) provider has the same responsibility with regard to the emergency service number 106 Text Emergency Relay Service number, for callers who are deaf or who have a hearing or a speech impairment. The provider of the NRS is Concentrix Services Pty Ltd.

The Telecommunications (Emergency Call Service) Determination 2019  sets out obligations on carriers, carriage service providers and the energency call persons to ensure that they have arrangements in place for dealing with emergency calls. Access to the Emergency Call Service must be provided free of charge.

The Commonwealth Department of Communications and the Arts has federal policy responsibility for the Triple Zero Emergency Call Service.

Emergency Service Organisations

It is the responsibility of states and territories to protect the life and property of Australians. Each state and territory has its own Emergency Service Organisations which send Police, Fire and/or Ambulance to emergencies.

After the Emergency Call Person has taken your call they will hand the call to the relevant emergency service organisation. Please stay on the line until you are connected to the emergency service.

A list of emergency service organisations can be found on the state and territory Emergency Services Or​ganisations page on this site.

The Department of Home Affairs has federal responsibility for emergency matters, including assisting for state and territory Emergency Service Organisations.