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 About the Emergency Call Service

2011 marked the 50th Anniversary of the introduction of a single national number - Triple Zero (000) - to provide access to emergency services organisations.

To learn more about the history of Triple Zero (000), please visit the Australian Communications and Media Authority (ACMA) website ACMA.

Regulatory framework

ACMA regulates and monitors the provision of the Emergency Call Service (ECS) under Part 8 of the Telecommunications (Consumer Protection and Service Standards) Act 1999. ACMA logo

The Telecommunications Numbering Plan 1997, also administered by ACMA, specifies that:

  • the primary emergency service number is '000'
  • the secondary emergency service numbers are '106' and '112'.

Find out more about ACMA's role in the Emergency Call Service on the ACMA website.

Emergency Call Persons

The Telecommunications (Emergency Call Persons) Determination 1999 (the Determination), specifies the operators of the Emergency Call Services. The Determination details the national operators for these numbers.


Telstra logoThe Determination recognises Telstra as the Emergency Call Person for Triple Zero (000) and 112. Telstra has responsibility for providing the service which answers calls to these numbers, and transfers them, with relevant associated information, to the requested emergency service organisation. More information on Telstra's provision of this service is available from the Telstra website.



Australian Communication Exchange logoUnder the Determination, the National Relay Service (NRS) provider has the same responsibility with regard to the emergency service number 106 Text Emergency Relay Service number, for callers who are deaf or who have a hearing or a speech impairment. The provider of the NRS is Australian Communication Exchange (ACE).

The Telecommunications (Emergency Call Service) Determination 2002 sets out the obligations on carriers to ensure that they have arrangements in place for dealing with emergency calls. The carrier must provide free access to the Emergency Call Service.

The Commonwealth Department of Broadband, Communications and the Digital Economy has federal policy responsibility for the Triple Zero Emergency Call Service.

Emergency Service Organisations

It is the responsibility of states and territories to protect the life and property of Australians. Each state and territory has its own Emergency Service Organisations which send Police, Fire and/or Ambulance to emergencies.

After the Emergency Call Person has taken your call they will hand the call to the relevant emergency service organisation. Please stay on the line until you are connected to the emergency service.

A list of emergency service organisations can be found on the state and territory Emergency Services Organisations page on this site.

The Commonwealth Attorney-General's Department has federal responsibility for emergency matters, including assisting for state and territory Emergency Service Organisations.

Discussion papers and reports

The ACMA website contains a number of discussion papers and reports relating to the Emergency Call Service.

Last Modified:

 15/10/2012 15:00


 Emergency Management Australia

About the Emergency Call Service Triple Zero (000) : About the Emergency Call Service