Smartphone apps and Triple Zero (000)
Australia’s Triple Zero Awareness Working Group has developed a smartphone app for iOS and Android devices to:
- provide the caller with information about when to call Triple Zero
- provide the caller with information about who to call in various non-emergency situations
- State Emergency Service (SES) (132 500)
- Police Assistance Line (131 444)
- Crime Stoppers (1800 333 000)
- Health Direct Australia (1800 022 222)
- National Relay Service
- assist the caller to dial the relevant number
- display the GPS coordinates of the phone's location that the caller can read out to the emergency operator.
The app is free of charge and available for download from iTunes and Google Play Stores.
Other emergency-related apps
There is a range of other publically available apps that claim to assist callers in an emergency. Some of these apps simply provide information about who to contact, while others claim to assist callers in requesting emergency assistance or to provide information about the caller’s location to an emergency service organisation.
If you are considering using one of these apps, be aware that:
- not all of them can do what they claim and could delay emergency assistance
- the only way of contacting Triple Zero (000) is with a voice call—you cannot use SMS, email, instant messaging, video calling or social media to contact emergency services via Triple Zero (000)
- apps are not able to automatically provide details of your location to Triple Zero (000) or an emergency service organisation—however, you can read out your GPS coordinates to the emergency operator if they are provided on your smartphone.
You should not rely on any smartphone app as your only way of requesting emergency assistance. In an emergency it is always best to call Triple Zero (000) direct.
National Relay Service
The National Relay Service provides additional ways for people who are deaf, or have a hearing or speech impairment to access emergency services.
For more information about the service, visit the National Relay Service website.